To Improve Health Care, Focus on Fixing Systems — Not People
by Kedar S. Mate, Josh Clark, Jeff Salvon-Harman Harvard Business Review 7/12/2024
Summary.
When efforts to improve health care fall short, the failures are often blamed on leadership and culture. But the main problem often is the underlying systems. To generate better outcomes, increase safety, and improve efficiency, health care organizations should shift their focus to designing systems that facilitate delivery of the highest-quality care.
